How to request cancellation
Email Lisosoft with your name or organisation, order or project reference, the service you want to cancel, and your requested end date. Identify whether you want to cancel an order, stop an ongoing service or prevent a renewal. Keep a copy of your request.
Applicable rights and notice
Notice periods, cooling-off rights, reasonable cancellation charges and exceptions depend on the type of transaction, the applicable law and your agreement. We do not apply a single cancellation fee or notice period to every engagement. Contract terms do not override mandatory consumer rights.
Projects and professional services
Cancellation of a development, integration, consulting or training engagement requires a review of work completed, approved milestones, third-party commitments and outstanding deliverables. Any charges or settlement must be supported by the agreement and applicable law. We confirm the effect on scope, access and handover.
Managed support, hosting and subscriptions
Provide the relevant service and renewal details so we can review notice and provider requirements. Before an end date, discuss exports, backups, migrations, licence ownership and responsibilities for replacement services. Service cancellation can affect access or availability.
Hardware and licence orders
Order fulfilment, special-order specifications and licence activation can affect cancellation options. Contact us promptly before dispatch or activation where possible. We assess supplier commitments without excluding rights that apply to your purchase.
Confirmation and refunds
We will confirm the relevant next steps, effective end date, handover arrangements and any amount payable or refundable. A cancellation request is not an automatic refund decision. See Refunds & Returns for the refund request process.
Data after cancellation
Cancellation of a service is separate from a request to delete an account or personal information. Tell us separately if you also want deletion, and arrange any required export before access ends.
South African consumer information
Consumer Protection ActElectronic Communications and Transactions ActContact us about cancellation policy
Send your request or ask us to clarify the information on this page.
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