Guided SOS request
A clear confirmation step and capture of the relevant person, location and request time.
Projects
Emergency response mobile experience
A mobile request flow that brings location, status updates and guardian authorisation together.
Mobile applications
At a glance.
An urgent request should make the next action clear to the person asking for help and the team responding. This mobile work explored a guided SOS flow, location capture and a shared view of how a request progresses.
Illustrative photography. The client organisation is not identified here.
- Area
- Emergency services
- Work
- Mobile app and real-time workflows
- Profile
- Project work
The work
What the project brings together.
Three connected workflows at the centre of this profile.
Live updates
Status changes and notifications that keep the requester and response team aligned.
Dependent & guardian flows
Requests for dependants and authorisation steps when a minor needs assistance.
The challenge
Understand the operating context.
Emergency requests carry time-sensitive information. The experience had to account for permissions, uncertain location accuracy, connectivity changes and requests made on behalf of dependants, while keeping the interface calm and understandable.
Our approach
Design around the flow of work.
The mobile journey combines a short confirmation countdown, location and address capture, request status updates and notifications. Guardian authorisation is part of the workflow where a minor initiates a request. The supporting service and administration views coordinate the request after submission.
Delivery considerations
What matters as the work evolves.
- Location permissions and accuracy
- Offline and interrupted connectivity states
- Responsible handling of sensitive request data
Start here
Discuss a related challenge.
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